Curated Essex Artists & Artisans
Got questions? We’ve got answers.
Whether you’re a curious newcomer or a seasoned seller, our FAQ section is here to help. We’ve gathered the most common questions about how our shop works, what each plan includes, how payments are handled, and everything in between. It’s your go-to guide for clear, quick answers.
Q: What is the Folk & Bespoke Marketplace?
A curated online marketplace where independent makers, artists, and crafters can sell their handmade-only creations directly to customers. We celebrate thoughtful craftsmanship and support genuine creative businesses.
Q: Who can become a vendor?
Anyone over 18 who makes their own handmade products. We don’t allow mass-produced, dropshipped, or buy-in items. All products must be created or designed by you.
Q: What vendor plans do you offer?
We currently offer three plans:
Starter – £5/month | 5% commission | Up to 10 product listings
StarterPlus – £7.50/month | 3% commission | Up to 50 listings
StallHolder – £10/month | 0% commission | Unlimited listings
You can upgrade, downgrade, or cancel at any time via your Dokan vendor dashboard.
Q: Are there any listing fees?
No – listing products is free within your plan’s limit. You only pay the monthly fee (if applicable) and commission on sales.
Q: How does commission work?
We take a percentage of each sale based on your plan. The commission is automatically deducted when a customer checks out.
Q: What happens if I go over my listing limit?
You won’t be able to publish new listings until you remove older ones or upgrade to a higher plan. You’ll still have access to your dashboard and existing listings.
Q: How do I add products?
Login to your Dokan vendor dashboard, go to Products > Add New, and fill in the details (title, description, images, price, shipping, etc.).
Q: Can I sell digital products?
At the moment, we only support physical handmade products. Digital downloads may be allowed in future updates.
Q: How do I get paid?
Payments are processed through our secure gateway and paid out to your connected account on a [weekly/bi-weekly/monthly] basis. You’ll receive your share minus the commission.
Q: Who handles shipping?
You are responsible for packaging and shipping your items. You can set your own shipping rates and policies in your vendor dashboard.
Q: Do I get access to your in-person events?
Yes, vendors get early access to book stalls at our artisan markets. StallHolder vendors get first choice and additional spotlight opportunities.
Q: Will you promote my shop or products?
Yes! Vendors are rotated in monthly marketing features and may be highlighted on our homepage, newsletters, and social media.
Q: What if I need help or have an issue?
You can contact us anytime at [support@folkandbespoke.com] or use the contact form in your vendor dashboard. We are a small team that cares and we will get back to you as soon as we can.
Q: What if I want to cancel my plan?
You can cancel or change your plan from your dashboard. If you cancel, your plan will remain active until the end of your current billing cycle.
Q: What are the marketplace rules?
We are handmade-only, so no reselling, mass production, or dropshipping. We also expect vendors to treat customers respectfully, meet shipping times, and comply with applicable laws.
We’re here to help!
📧 Email us at: support@folkandbespoke.com
🌐 Or visit: www.folkandbespoke.com/vendor-help
Effective date: June 2025
Welcome to the Folk & Bespoke Marketplace (“we”, “us”, or “our”). These vendor Terms and Conditions (“Terms”) govern your use of our platform as a seller of handmade products. By registering as a vendor, you agree to abide by these Terms
You must be 18 years or older and legally capable of entering into a contract. All vendors must sell only handmade, self-produced goods, no mass-produced, dropshipped, or buy-in products are allowed.
We offer three subscription plans for vendors:
Up to 10 product listings
5% commission on each sale
Up to 50 product listings
3% commission on each sale
Unlimited product listings
0% commission on sales
Plans are billed monthly and can be changed or cancelled at any time via your vendor dashboard. Plan changes will take effect from the next billing cycle.
You are responsible for accurately describing your products.
Listings must include clear photos, pricing, and details.
Only handmade items created or designed by you may be listed.
We reserve the right to remove listings that violate our handmade-only policy.
Customer payments are processed via our integrated payment gateway.
Commission is automatically deducted from each sale based on your plan.
Payouts to vendors will be made [weekly/bi-weekly/monthly] to your registered payment method, minus any fees.
You must clearly state your own return/refund policy on your vendor profile. If a dispute arises between you and a buyer, we may assist in mediating but are not liable for your resolution with the customer.
Vendors receive early access to event bookings and may be featured in promotional materials. Placement is not guaranteed and is at our discretion.
We reserve the right to suspend or terminate your account if:
You breach these terms
You list non-handmade or prohibited items
You engage in fraudulent or abusive activity
You may cancel your vendor subscription at any time. No refunds will be given for partial months.
You retain rights to your content, including product photos and descriptions. By listing products, you grant us a non-exclusive, royalty-free license to use your content for marketing and platform promotion.
We do not guarantee sales or exposure. You are responsible for your own products, shipping, customer service, and compliance with applicable laws (e.g. UK Consumer Rights Act, GDPR).
Folk & Bespoke is not liable for:
Loss of profits
Shipping delays or disputes
Misuse of the site by other users
We may update these terms occasionally. You will be notified of significant changes via email or dashboard notification. Continued use of the platform implies acceptance of the updated Terms.
For support or questions, email:
support@folkandbespoke.com
